FAQ (Frequently Asked Questions)
Tackling your own DIY job can be a daunting task. Furthermore, there are many things to consider and plan before you even begin.
If you can’t find then answer you’re looking for below. Certainly, please feel free to contact us. Providing, guidance and advise to for your DIY project.
Product FAQ
Does Your Pool Fencing Comply To Australian Standards?
The most important FAQ. Certainly, we wouldn’t supply anything less! They must be manufactured to comply with Australian Standards 1926.1.
Foothills DIY can provide test reports for compliancy peace of mind for council applications. Along with, general advice to ensure your pool is fully compliant and safe. I (Nathan) have over 20+ years of industry experience to assist with the project at hand.
How thick is your glass pool fencing?
All of the toughened safety pool fencing glass panels are a standard 12mm thick. But, gates can come 8 and 12mm thick. Most importantly, these comply to A.S. 2208 for glass.
How do I keep it clean?
All products that are placed in an external environment require some form of cleaning & maintenance.
Do you know all glass is porous? This is why we recommend EnduroShield. On your new glass pool fencing. More tips and info on our EnduroShield page. On the other hand, powder coated products can be cleaned very easily. With a light detergent in the same fashion as cleaning a car.What Colours Are Available For Aluminium Products?
Aluminium flat top tube pool fencing comes in a couple of powder coated colours. Perforated is Satin Black only. Slats are in a range of standard colours. On the other hand, these custom powder coated for you. Just contact us or fill in our site planner with your requirements.
DIY and Installation FAQ
When Should I seek advice on products for installation?
To ensure, your install it right the first time. We recommend seeking advice early in the construction stage. For trouble free pool fencing DIY install. Otherwise, waiting until other steps are completed before obtaining advice may be costly in the long run.
Can you help me with ordering the products needed?
Absolutely, Foothills DIY is a one stop shop with friendly helpful advice. Simply, send us your pool fencing plan or download and fill out our site planner. Furthermore, providing DIY tips or advice with my 20+ years experience. Checkout our Help page for more info.
What products do we supply and can we install?
Foothills DIY specialises in aluminium and glass pool fencing. Slat and aluminium garden fencing products. Moreover, hinges and latches for pools and gates around the home.
Help with product selection and quantities. Checkout our Help page for more info. Sorry we don’t provide installation.
On the other hand Foothills DIY can apply EnduroShield clear protective coatings for, “new” glass, stainless steel, tiles and grout. With a full 10 year warranty. Or, DIY EnduroShield kits are available.
Ordering or Obtaining A Quote FAQ
How Do I Purchase Products
Firstly, is order direct from our online shop. Secondly, provide us a drawing or download our “site planner”. Lastly, email to us with fencing layout and measurements.
How Do I Know If Products/Items Are In Stock
Most of the time our suppliers have stock. However, if by chance they do not. Foothills DIY will contact you within 1-3 working days. Certainly, you have the option for a full refund ASAP. Otherwise, we can provide you a similar option.
Do You Offer Onsite Quotes
This is offered to the Perth metro area only as a premium DIY service. Therefore, a callout fee applies. As a result, charges are subject to your location and products required.
How Can I Make A Payment
So, there is 2 ways to make product payments.
Firstly, is credit card through our Square facilities. Secondly, is electronic funds transfer. As a result, bank details will be emailed to you.
Delivery and Pickup Options FAQ
Pick-Up Options
Orders can be collected direct from our suppliers during their operating hours. Otherwise, pick up can be from us in High Wycombe Contact us. Please call Nathan on 0411 332 417 to organise.
It is advised that a suitable trailer or ute is used. in addition, with appropriate packing material to protect your new products. furthermore, it is your responsibility for securing load and protecting from damage in transport .
What Area's Do You Service
Foothills DIY is solely a Perth, W.A small business. Therefore, providing quality service in the Perth hills and metro area only.
What Hours Are We open
Our opening hours are 8am – 4pm Monday toFriday. Saturday 9am to 12pm. On the other hand, onsite consults are by “appointment”. (Extra fees may apply)
Delivery Options
Deliveries by Foothills DIY are organised for a mutual time. In addition, assistance is needed to unload at the provided address. As a result, on site advice and answering of any questions you may have is also provided.
By Courier are during suppliers working hours Monday to Friday only. In short, this will require you to unload yourself. As driver may not assist.
Regional area deliveries. Will need to be organised by client. But, drop off to freight company in Perth metro area can be arranged.